Return and exchange periods
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from F-Mobile Store. If your purchase at a store is directly with a vendor, then the vendor's return policy applies.
Member Status    Standard    F-Mobile Store members
Most products    2 days    5 days
Activatable devices*
" See disclosure"    14 days    14 days
*Activatable devices are devices capable of being activated and include cell phones, cellular tablets, mobile hotspots, and cellular wearables.

Restocking fees
Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer.
Product    Returns fee
Activatable devices (excluding prepaid phones)    $45
Drones, digital cameras, camera lenses, camcorders (including action cameras), electric bikes, electric mopeds, golf launch monitors, premium scooters, super scooters, mobility scooters, electric wheelchairs, leg and body recovery systems, projectors, projector screens, premium cold tubs, premium saunas, and special-order products    25% of item purchase price

Nonreturnable items
The following items are nonreturnable once purchased: Custom orders, personalized orders, Items marked as Final Sale; non-subscription digital content (including digital gaming but excluding Microsoft Office), codes or prepaid cards (including third-party gift cards and prepaid phone cards), vehicle replacement key fobs, memberships, trading cards (including Pokémon cards), products with 300 or greater watt hour capacity, golf carts, utility terrain vehicles, and plumbing items.
The following items are nonreturnable once opened: Products that interact with bodily fluids, SIM kits, LEGO products, completed services, delivered home standby generators, delivered whole home backup, and consumable items (including batteries, cleaning agents, oils, fuel, filters, cleaners, health supplements, health test kits, ink and 3D printer filament).
Hazardous materials
For safety reasons, Hazardous materials (e.g., flammable liquids, flammable gases, items with lithium batteries, products with 300 or greater watt hour capacity) can’t be mailed back to F-Mobile Store, even if the item has been cleaned of these materials. Items that include a rechargeable battery must include the original battery to qualify for a return.
Heavy items
FRIENDSHIP MOBILE STORE may require that you return your cellphones or any heavy devices directly to the manufacturer address.
Like-new condition
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.  
How to return an item
Gather the purchases you want to return, along with the original contents and packaging.
Return at a F-Mobile store
You may return any item purchased on FMOBILESTORE.CON address given to you by email. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.